Improving culture and conduct in the workplace

Culture and conduct in the workplace navigates the interplay between culture, ethics and conduct in your organisation and beyond.

The idea of showing people what is appropriate and inappropriate behaviour, or describing culture as ‘the way we do things around here’, hints at the power of culture. Policies, procedures and risk management structures will never be enough to inform employees on how to respond to every situation effectively. Alongside the formal rules, it is the culture that provides the guide rails employees rely upon to successfully exist within an organisation.

Company culture is exhibited by the way people behave in an organisation; the unwritten rules and the common understanding of what is ‘acceptable’.

But how were these unwritten rules set and communicated? And when and how is it determined what is acceptable behaviour?


Program Content

Learning Outcomes

What you will learn

  • What organisational culture is
  • The components that comprise organisational culture
  • The influences of internal and external factors on organisational culture
  • The importance of ethics in decision making
  • Contributing factors to poor and sound organisational culture and conduct
  • Measures available to responsible managers to help shape organisational culture.

Who is this course for?

  • Leaders and managers working in financial services.

Units of Competency


Recognition of Prior Learning


You will be awarded a Certificate of Completion. It will be available online for you to download and print immediately.

CPD Area: Generic Knowledge

Explore our CPD Short Courses

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Frequently Asked Questions

Our CPD short courses are self-paced with online learning resources & on-going support.
  • You have up to 8 weeks to complete the learning and assessment requirements for your CPD short course.
  • Experienced professionals can complete in less time.
Our CPD short courses are assessed by a short open book multiple-choice exam.
You can enrol your team, either
  • Online. Find the right course and make an online purchase or
  • Talk with us to develop your team training program.
Our courses, CPD and qualifications are 100% online, so you can start anytime, anywhere.
What is FEPs Mortgage and Credit CPD program?2021-12-17T10:41:43+11:00

Our Credit and Mortgage Broking CPD (RG206) is an essential annual update for credit licencees. It covers everything you need to know in one convenient online course.  Each program earning 20 CPD points.

Our programs are packed full of essential regulatory updates and practical tips for achieving the best outcomes for your clients, efficiently and compliantly.

What others say about us

Parallels real workplace experience.

We have been using FEP for a number of years now. The course materials are highly professional and parallels real workplace experience. Staff greatly value participating in meaningful external training and are the greatest advocates.

Efficient, informative and accessible.

The content is well set out, clear and precise. My organisation does the course every year and we are continuing to learn new and interesting things with each new offering. The content is up to date with the industry and completely relevant to my role. I had all the support and learning resources available to get it done…

Extremely relevant and meaningful.

Our firm exclusively uses the services of Financial Education Professionals for all of our ongoing RG146, compliance and responsible manager training for our team. We find course materials extremely relevant and meaningful and this allows our team to have up to date, practical knowledge.

Peter McGuire, CEO, XM