Privacy and data protection
What is Privacy and data protection?
In Australia, the Privacy Act requires organisations to manage the personal information of its customers in a way that protects their privacy. In your role, you may be working with your customers’ information, so it’s important that you are familiar with the principles outlined in the Privacy Act.
About our Privacy and data protection module
Our Privacy and data protection module is part of our regulatory compliance and conduct learning. Contextualised for Financial Services and whole of organisation training.
Our Privacy and data protection module will help you understand more about your responsibilities, why our processes are so important, and what you can do if there’s a privacy breach.
Program Content
- Why privacy matters
- Collecting and using information
- Requests, complaints and breaches
Learning Outcomes
- Identify information that is classified as personal or sensitive
- Explain your responsibilities when collecting and using data
- Describe how you should respond when a customer asks to access their data or make a complaint
- Describe the ways you can prevent data breaches, and how to report them.
What you will learn
Who is this course for?
- Any financial representatives who must be trained to adhere to financial services-specific regulation and industry codes with respect to conduct.
Units of Competency
