The Australian Consumer Law (ACL) is the principal consumer protection law in Australia. It is a single, national law which applies in the same way nationally and in each State and Territory.
It is contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (CCA) and is applied as a law of the Commonwealth. ACL is also applied as a law of its jurisdiction in each State and Territory so that the same provisions apply across Australia.
ACL came into force on 1 January 2011 and replaced the Trade Practices Act 1974 and previous Commonwealth, state and territory consumer protection legislation. For transactions that occurred prior to 1 January 2011, the previous national, State and Territory consumer laws continue to apply.
Under ACL, consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.
ACL covers general standards of business conduct, prohibits unfair trading practices, regulates specific types of business-to-consumer transactions, provides basic consumer guarantees for goods and services, and regulates the safety of consumer products and product-related services.
- Snapshot of Australian Consumer Law (ACL)
- General and specific protections under ACL
- Insurer compliance
- Case studies