Who does RG 271 apply to?

  • RG 271 Internal dispute resolution is for Australian financial services (AFS) licensees, unlicensed product issuers, unlicensed secondary sellers, trustees of regulated superannuation funds (other than self-managed superannuation funds (SMSFs)), trustees of approved deposit funds, retirement savings account providers, Australian credit licensees (credit licensees) and unlicensed carried over instrument lenders (unlicensed COI lenders).
  • Our online Complaints Handling and dispute resolution RG 271 course explores what ASIC’s guidance is and what they expect relevant financial firms to comply with.

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