FNS41422 Certificate IV in General Insurance

Overview FNS41422 Certificate IV in General Insurance

Our FNS41422 Certificate IV in General Insurance is designed for individuals working in the insurance sector who want to deepen their knowledge and skills about insurance products and services, and are interested in pursuing more senior roles.

You will learn about regulation and standards applicable to general insurance, analysing client needs, and applying products and services to match customer situations.

Knowing how to communicate with customers, implement customer service strategies, and resolve customer complaints are key components covered in this course. Additionally, you will have the opportunity to examine approaches for leading and managing individuals and teams.

View our FNS41820 Certificate IV in Financial Services brochure

Entry Requirements

Prospective students need to:

  • Be 18 years of age or older
  • Be working in the insurance sector: For some assessment tasks, students may need to refer to their organisation’s policies, procedures, and product information
  • Be digitally literate to: research activities, upload, download and save documents and make an audio or video recording on a smartphone, tablet or computer
  • Have suitable language, literacy and numeracy skills to undertake the training
  • Have a Unique Student Identifier

Credit Transfer and Recognition of Prior Learning

These are the processes whereby Financial Education Professionals can recognise previous training, study or work experience that is equivalent to units of competency in our nationally recognised training.

Please refer to our Credit Transfer or Recognition of Prior learning page for further information.

Program Content

Learning Outcomes

  • Apply relevant legislation, regulation and codes of conduct when working in general insurance
  • Analyse client needs and provide appropriate advice in general insurance
  • Use effective communication strategies with customers and colleagues in the workplace
  • Analyse insurance claims
  • Manage customer complaints
  • Lead and manage individuals and teams, encourage collaboration in the decision-making processes and set high standards of conduct.

What you will learn

Who is this course for?

  • Customer service and advice
  • Claims handling
  • Underwriting

Units of Competency

  • FNSINC411 Conduct work according to professional practices in the financial services industry
  • FNSINC412 Apply and maintain knowledge of financial products and services
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBLDR411 Demonstrate leadership in the workplace
  • BSBLDR414 Lead team effectiveness
  • BSBOPS305 Process customer complaints
  • BSBOPS404 Implement customer service strategies
  • FNSASIC311 Establish client relationship and analyse needs
  • FNSASIC314 Provide Tier 2 general advice in general insurance
  • FNSINC413X Apply codes and standards of ethical practice to own role
  • FNSISV405 Analyse insurance claims
  • FNSISV408 Manage handling and settlement of routine insurance claims for retail clients

Pre-requisite

Recognition of Prior Learning

Certification

Upon successful completion of all required training and assessment activities, you will receive:

  • Testamur
  • Record of results

A Statement of Attainment is awarded for partial completion of a qualification.

Fees

The course fee is invoiced in four (4) equal instalments every 3 months. Under The Standards for Registered Training Organisation (RTOs) 2015, Financial Education Professionals will not accept more than $1,500 in a single payment.

On Enrolment: $998.75 (GST exempt)
Month 3: $998.75 (GST exempt)
Month 6: $998.75 (GST exempt)
Month 9:  $998.75 (GST exempt)

Explore our FNS41422 Certificate IV in General Insurance

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Frequently Asked Questions

Your USI is your individual education number for life. It is a compulsory requirement for all Australian students who have studied or are studying nationally recognised training. It also creates a government authenticated record of your vocational education and training (VET) achievements regardless of the training provider from 2015 onwards. It is a condition of enrolment with Financial Education Professionals that you have a USI. This is collected as part of the enrolment process. Visit www.usi.gov.au to learn more or create your USI.

To successfully study at Financial Education Professionals, students are expected to have proficient technology-related skills, plus;
  • A high-speed stable internet connection to access learning materials and assessments
  • A unique email address.
  • A smartphone - select assignment questions ask you to upload audio or video recordings as supplementary evidence.

Sound English language, literacy, numeracy and communication skills are required as these skills are incorporated in each subject. A pre-entry assessment is used to determine whether applicants have appropriate Language Literacy and Numeracy skills (LLN) to enable a successful outcome in their chosen course.
What is RG206?2023-04-21T07:53:53+10:00

Regulatory Guide 206 Credit licensing: Competence and training (RG 206)

Credit licensees must comply with the organisational competence obligation in s47(1)(f) of the National Consumer Credit protection Act 2009 (National Credit Act). Regulatory Guide 206 Credit licensing: Competence and training (RG 206) sets out the minimum expectations for demonstrating organisational competence.

What you need to do to comply will depend on the nature, scale and complexity of your business. However, Regulatory Guide 206 Credit licensing: Competence and training (RG 206) sets out our minimum expectations for demonstrating organisational competence.

You must also ensure that your representatives are adequately trained and competent to engage in the credit activities authorised by your licence: s47(1)(g).

ASIC generally expects you to determine what is appropriate initial and ongoing training for your representatives and to embed this in your recruitment and training systems.

Updated annually, our CPD is designed to enable Responsible Managers and Representatives of Australian Credit Licensees to meet their mandatory RG206 continuing training requirement. Our CPD that is structured, properly assessed and recorded.

Financial Education Professionals acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.