FNS41422 Certificate IV in General Insurance


Our FNS41422 Certificate IV in General Insurance is designed for individuals working in the insurance sector who want to deepen their knowledge and skills about insurance products and services, and are interested in pursuing more senior roles.

Students will learn about regulation and standards applicable to general insurance, analysing client needs, and applying products and services to match customer situations.

Knowing how to communicate with customers, implement customer service strategies, and resolve customer complaints are key components covered in this course. Additionally, students will have the opportunity to examine approaches for leading and managing individuals and teams.

Program Content

  • Subject 1: General insurance regulation foundations
  • Subject 2: Tier 2 General Insurance Accreditation
  • Subject 3: Providing routine insurance claims handling
  • Subject 4: Implementing effective customer service strategies
  • Subject 5: Processing customer complaints
  • Subject 6: Demonstrating effective leadership

Learning Outcomes

What you will learn

Who is this course for?

  • Participants working in the insurance industry
  • Customer service and advice
  • Claims handling
  • Underwriting

Units of Competency

  • FNSINC411 Conduct work according to professional practices in the financial services industry
  • FNSINC412 Apply and maintain knowledge of financial products and services
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBLDR411 Demonstrate leadership in the workplace
  • BSBLDR414 Lead team effectiveness
  • BSBOPS305 Process customer complaints
  • BSBOPS404 Implement customer service strategies
  • FNSASIC311 Establish client relationship and analyse needs
  • FNSASIC314 Provide Tier 2 general advice in general insurance
  • FNSINC413X Apply codes and standards of ethical practice to own role
  • FNSISV405 Analyse insurance claims
  • FNSISV408 Manage handling and settlement of routine insurance claims for retail clients


There are no entry requirements.

However, it is recommended individuals are working in the insurance industry.

Recognition of Prior Learning

Credit transfer and recognition of prior learning (RPL) are two ways you can gain credit for your previous study or work experience when enrolling in our Nationally Recognised Training. Please refer to our Credit Transfer & Recognition of Prior Learning webpage for further information.


Units of competency will be awarded upon the successful completion of FNS41422 Certificate IV in General Insurance, three (3) core and nine (9) electives.

Upon successful completion, students will receive the following;

  • Statement of Attainment
  • Record of Results and
  • Testamur

Explore our FNS41422 Certificate IV in General Insurance

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