Customer Success Stories
Customer Stories
Our commitment to truly understanding our customers is reflected in fabulous feedback.
What sets us apart is the combination of quality learning content, exceptional customer service, and a partnership approach that makes training smooth, supportive and effective.
Let our customer first approach inspire rave reviews for your team training too.
Here’s how we’re making a difference:
Genuinely kind and helpful
Service team have always been quick to respond, genuinely kind and helpful, and never any issues. Courses are thorough, up to date and reliable, and all of our staff have been able to achieve a positive outcome. Also appreciated one person being the touchpoint for all our orders. Thank you.
Lynette Crowley, Baptist Financial Services
Always very prompt
Deb & Georgina are always very prompt when assisting us with any of our queries. This is really important to us as we generally have tight time lines.
Amanda Taylor, The Capricornian
Allows learning at my available pace
The content for the course itself was excellent, and most of all I liked that it was broken into modules and allows learning at my available pace.
Nick Beach, Change Financial
Friendly and flexible, genuinely focused on the needs of our business
FEP was recommended by industry peers for exceptional training and support. They worked closely with us to develop a bespoke course targeted to a specific team in the organisation. The final content was exactly what we were looking for.
Meeting CPD obligations: We regularly engage with FEP for our Responsible Manager and Tier 2 training. Content is high quality and we are assured we are meeting our CPD obligations.
Professional and compliant: The team members at FEP are always friendly and flexible, genuinely focused on the needs of our business. I have peace of mind knowing that the content provided by FEP is always professional and compliant.
I highly recommend that organisations reach out to FEP to discuss their training needs.
Shirley Jones, Training Manager, Australian Mutual Bank
Regulatory News
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16 October 2026
ASIC bans former MWL financial adviser Pardeep Singh for four years
16 October 2026ASIC has banned former MWL Financial Services Pty Ltd (MWL) financial adviser Pardeep Singh from providing any financial services for four years.
ASIC bans former MWL financial adviser Pardeep Singh for four years
ASIC has banned former MWL Financial Services Pty Ltd (MWL) -
15 October 2026
APRA welcomes Basel endorsement of Australia’s bank leverage ratio
15 October 2026The Australian Prudential Regulation Authority (APRA) welcomes the Basel Committee on Banking Supervision’s (BCBS) finding that the regulations implementing the leverage ratio framework in Australia are compliant with BCBS standards.
This is the highest possible grade.
The finding follows an assessment by the BCBS’s Regulatory Consistency Assessment Programme (RCAP), which was published on Tuesday.
The leverage ratio complements APRA’s risk-based bank capital framework by limiting the amount of debt a bank can take on relative to its capital. It measures the proportion of a bank’s assets that is funded through equity (capital) rather than debt, providing an alternative perspective on the bank’s capital strength.
It was introduced as part of the Basel III reforms to restrict the build-up of leverage in the banking sector.
In Australia, the BCBS leverage ratio standard is implemented mainly through APRA’s Prudential Standard APS 110 Capital Adequacy. It only applies to the six banks that have been approved to use the internal ratings-based approach for credit risk.1
Most of Australia’s leverage ratio regulations mirror the Basel standards. In a small number of areas, APRA has taken a pragmatic approach to align with the spirit of the BCBS standards while having regard to Australian conditions, industry feedback and regulatory burden. This approach aligns with APRA’s commitment to getting the balance right by maintaining high prudential standards while avoiding unnecessary cost and complexity in its regulations.
The RCAP assessment of Australia’s leverage ratio framework is available at: Regulatory Consistency Assessment Programme (RCAP): Assessment of Basel Committee’s leverage ratio framework – Australia.
Footnotes
1The six banks are: ANZ, Commonwealth Bank, ING Australia, Macquarie Bank, National Australia Bank and Westpac.
View sourceAPRA welcomes Basel endorsement of Australia’s bank leverage ratio
The Australian Prudential Regulation Authority (APRA) welcomes the Basel Committee -
15 October 2026
ASIC consults on implementation of new digital asset laws
15 October 2026ASIC has today commenced consultation on guidance and standards to implement new laws for digital asset platforms and tokenised custody platforms commencing on 8 April 2027.
ASIC’s Consultation Paper 392 Digital asset law reform implementation: Proposed standards and guidance (CP 392) outlines its proposed approach to standards and regulatory guidance about complying with the new digital asset framework introduced by the Corporations Amendment (Digital Assets Framework) Act 2026 (DAF Act).
The consultation package includes draft guidance on how to comply with the new laws, proposed standards on asset-holding activities, trading and settlement activities, and proposed financial requirements for licensees.
ASIC Commissioner Alan Kirkland said that ASIC’s proposed guidance and standards recognised the rapid evolution of global markets.
View ASIC WebsiteASIC consults on implementation of new digital asset laws
ASIC has today commenced consultation on guidance and standards to -
15 October 2026
APRA and RBNZ complete joint bank stress test to promote trans-Tasman resilience
15 October 2026The Australian Prudential Regulation Authority (APRA) and the Reserve Bank of New Zealand – Te Pūtea Matua (RBNZ) have completed the 2026 Trans-Tasman Stress Test, their first joint stress testing exercise since 2017.
In conducting the stress test jointly, APRA and RBNZ sought to enhance cross-border regulatory collaboration in support of financial stability while also reducing regulatory burden for participating banks.
The results indicate the banking systems would remain resilient through a severe downturn in both economies. Notwithstanding substantial loss levels and pressure on capital and liquidity, banks continued to support households and businesses by providing credit throughout the stress period.
The stress test examined the hypothetical impact of an escalation in regional geopolitical tensions, a sharp oil price shock and a deep recession across Australia and New Zealand. Under the scenario, higher energy costs and weaker economic activity led to rising inflation, falling household incomes, a significant fall in property prices and a sharp increase in unemployment. It also included a funding shock, market closure and a cyber-attack disrupting a bank-owned offshore operation.
APRA Deputy Chair Therese McCarthy Hockey said close cooperation between trans-Tasman regulators was an important element of maintaining financial stability.
“The Australian and New Zealand financial systems are highly interlinked, with New Zealand’s four largest banks all subsidiaries of Australia’s major banks. That interconnection means a banking crisis in one country could well cause serious impacts on the other side of the Tasman.
“While both APRA and RBNZ run their own independent stress testing programs, conducting this single, coordinated exercise enabled both regulators to better assess cross-border risks, recovery actions and parent-subsidiary interlinkages under a common scenario.”
RBNZ Assistant Governor Financial Stability Angus McGregor said the regulators will consider holding Trans-Tasman stress tests more regularly.
“Running this joint exercise has strengthened collaboration between APRA and RBNZ and contributed to ongoing improvements in stress testing capability, governance and scenario analysis across both jurisdictions.
“Feedback from participating banks indicated that the joint approach reduced regulatory burden and supported stronger engagement between Australian parent banks and their New Zealand subsidiaries. It also enhanced their ability to consider cross-border responses during periods of stress.”
APRA and RBNZ will use insights from the banks’ results to inform future supervision, risk assessments, crisis management and stress testing.
The RBNZ has published detailed findings for New Zealand banks on its website today. APRA will publish its detailed findings later this year, after engaging with participating banks. This is consistent with each regulator’s established approach to stress testing exercises.
APRA and RBNZ complete joint bank stress test to promote trans-Tasman resilience
The Australian Prudential Regulation Authority (APRA) and the Reserve Bank -
14 October 2026
Fortnum Private Wealth penalised $1.35 million for cybersecurity failures
14 October 2026Fortnum Private Wealth Ltd has been ordered by the Supreme Court of NSW to pay a $1.35 million penalty after admitting it failed to adequately manage cybersecurity risks across its financial advice network.
Fortnum also admitted it failed to have adequate cybersecurity expertise and risk management systems, exposing its authorised representatives and their clients to the risk of cyber-related attacks and cybercrime, that could result in serious harm and loss.
During the relevant period, Fortnum’s network comprised between 81 and 94 financial advice practices, more than 200 authorised advisers, and around 55,000 retail clients. These practices collected and held highly sensitive personal information, including identification documents, tax file numbers and financial account details.
ASIC Chair Sarah Court said the outcome reinforced that AFSL holders must properly manage and protect against cybersecurity risk.
View ASIC WebsiteFortnum Private Wealth penalised $1.35 million for cybersecurity failures
Fortnum Private Wealth Ltd has been ordered by the Supreme -
14 October 2026
ASIC review highlights need for stronger scrutiny of super fund valuations
14 October 2026ASIC’s second review into the financial reporting and audit of superannuation funds has found further improvement is needed in how some super funds and auditors assess and scrutinise the value of unlisted investments.
In Report 841 Accounting for your super: Super fund financial reporting and audit 2025–26 (REP 841), ASIC’s review of 42 registrable superannuation entity (RSE) financial reports and six audits found persistent concerns around valuations.
Superannuation is central to the long-term financial security of Australians and is a major part of the national economy. Total superannuation assets have more than doubled in the past decade to nearly $4.8 trillion in funds under management.
View ASIC WebsiteASIC review highlights need for stronger scrutiny of super fund valuations
ASIC’s second review into the financial reporting and audit of -
14 October 2026
APRA publishes 2025-26 Annual Report
14 October 2026The Australian Prudential Regulation Authority (APRA) has published its Annual Report for the 2025-26 financial year.
The Annual Report, including an accessible version, is available on the APRA website: APRA 2025-26 Annual Report.
All annual reports are available at: APRA Annual Reports archive.
APRA publishes 2025-26 Annual Report
The Australian Prudential Regulation Authority (APRA) has published its Annual -
13 October 2026
Trust, transparency and the future of financial reporting
13 October 2026Keynote address by ASIC Chair Sarah Court at the G100 – CPA Australia Annual Reporting Luncheon in Melbourne on 13 October 2026.
Key points
- Few areas of ASIC’s broad remit are as fundamental to market integrity and the efficient allocation of capital than trusted, high-quality financial reporting.
- ASIC is focused on maintaining high standards of accountability and transparency while contributing to efforts to ensure Australia’s reporting framework remains effective, proportionate and supportive of productivity.
- Regardless of the evolving regulatory environment, one requirement does not change: financial information must be accurate, accessible and reliable.
View ASIC WebsiteTrust, transparency and the future of financial reporting
Keynote address by ASIC Chair Sarah Court at the G100 -
13 October 2026
ASIC review finds room for improvement in mortgage brokers’ best interests duty practices
13 October 2026The mortgage broking industry should strengthen how it demonstrates that home loan recommendations are in their customers’ best interests, an ASIC review has found.
ASIC review finds room for improvement in mortgage brokers’ best interests duty practices
The mortgage broking industry should strengthen how it demonstrates that -
13 October 2026
ASIC issues DDO stop order against Fidante Partners Limited for TMD deficiencies
13 October 2026ASIC has made an interim stop order preventing Fidante Partners Limited from issuing Class A units in the Ares Global Credit Income Fund over concerns its target market determination (TMD) is not appropriate.
ASIC issues DDO stop order against Fidante Partners Limited for TMD deficiencies
ASIC has made an interim stop order preventing Fidante Partners -
13 October 2026
Former financial adviser Ezzat-Daniel Nesseim charged with breaching ASIC banning orders
13 October 2026Former NSW financial adviser Ezzat-Daniel Nesseim, of Pymble, NSW, appeared today in the Sydney Downing Centre Local Court, charged with seven offences of engaging in conduct in breach of permanent banning orders issued by ASIC.
Former financial adviser Ezzat-Daniel Nesseim charged with breaching ASIC banning orders
Former NSW financial adviser Ezzat-Daniel Nesseim, of Pymble, NSW, appeared -
12 October 2026
ASIC moves to extend and strengthen CFD consumer protections
12 October 2026ASIC is seeking feedback on its proposal to extend and amend the consumer protection measures governing contracts for difference (CFDs), with the product intervention order proposed to remain in place for a further 10 years.
ASIC moves to extend and strengthen CFD consumer protections
ASIC is seeking feedback on its proposal to extend and -
12 October 2026
ASIC Annual Forum 2026 explores how Australia can stay ahead of the next wave of global change
12 October 2026ASIC has released the program for its Annual Forum 2026, which will bring together leaders from business, financial services, markets, government, and the community in Sydney on 17 and 18 November.
The Forum’s theme ‘Staying ahead of the next wave’, examines how Australia can safeguard the integrity of its financial system and maintain confidence for consumers and markets in an environment of accelerating and varied global change.
ASIC Chair Sarah Court said the forum would bring together a range of perspectives to explore how Australia’s financial system can anticipate and respond to the next wave of change.
View ASIC WebsiteASIC Annual Forum 2026 explores how Australia can stay ahead of the next wave of global change
ASIC has released the program for its Annual Forum 2026, -
9 October 2026
Hollard fined $2 million for serious insurance claim delay
9 October 2026Hollard Insurance Partners Limited has been ordered by the Federal Court to pay a $2 million penalty after Hollard admitted that its serious claim-handling failures left a Victorian family living in appalling conditions, with their home ultimately deemed a total loss.
Hollard fined $2 million for serious insurance claim delay
Hollard Insurance Partners Limited has been ordered by the Federal -
8 October 2026
ASIC halts offers in mortgage schemes managed by Australian Secure Capital Fund
8 October 2026ASIC has made an interim stop order on the product disclosure statement (PDS) issued by Australian Secure Capital Fund Limited (ASCF) offering units in three registered managed investment schemes.
ASIC halts offers in mortgage schemes managed by Australian Secure Capital Fund
ASIC has made an interim stop order on the product -
1 October 2026
ASIC remakes relief for client money held in cash common funds
1 October 2026ASIC has remade a legislative instrument that allows Australian Financial Services (AFS) licensees to place client money in cash common funds.
The new instrument, ASIC Corporations (Client money – Cash common funds) Instrument 2026/727, continues existing relief arrangements and will remain in force until 1 October 2031.
It replaces ASIC Corporations (Client money – Cash common funds) Instrument 2016/671, which is scheduled to expire on 1 October 2026.
View ASIC WebsiteASIC remakes relief for client money held in cash common funds
ASIC has remade a legislative instrument that allows Australian Financial -
30 September 2026
ASIC releases 2026–27 supervisory priorities to support better regulation and give industry greater certainty
30 September 2026ASIC has published its supervisory priorities for 2026-27 for the banking, superannuation, general insurance, life insurance and financial markets sectors to provide greater transparency of priorities and give industry early visibility on planned activities.
ASIC has published its supervisory priorities for 2026-27 for the -
30 September 2026
ASIC updates relief for managed discretionary account service providers
30 September 2026ASIC has issued a new legislative instrument to continue regulatory relief for managed discretionary account (MDA) providers and external MDA custodians. ASIC has also updated its related regulatory guidance.
ASIC Corporations (Managed Discretionary Account Services) Instrument 2026/720 (ASIC Instrument 2026/720) replaces ASIC Corporations (Managed Discretionary Account Services) Instrument 2016/968 (ASIC Instrument 2016/968).
ASIC Instrument 2026/720 does not substantively change the terms of the relief for MDAs. Minor adjustments have been made to reflect related regulatory developments and evolving industry practice, including:
- moving some financial services guide (FSG) content requirements to into the investment program;
- amending the timeframe for notifying ASIC of non-compliance from 10 days to 30 days, along with changing the information required from full details of the non-compliance to its material details; and
- phasing out quarterly reporting with electronic access to account information to better reflect industry practice, giving investors timely access to their investment details.
ASIC undertook a streamlined consultation process on the proposed remake of the relief in CS 47 Proposed remake of relief for managed discretionary account services in April 2026. The submissions broadly supported the continuation of the MDA relief.
ASIC has also updated its guidance in Regulatory Guide 179 Managed discretionary accounts (RG 179) to reflect the new instrument and adjustments made.
View ASIC WebsiteASIC updates relief for managed discretionary account service providers
ASIC has issued a new legislative instrument to continue regulatory -
30 September 2026
Reporting and audit update – Issue 5
30 September 2026The Reporting and audit update covers regulatory developments in reporting and audit, including sustainability and financial reporting matters.
View ASIC WebsiteReporting and audit update – Issue 5
The Reporting and audit update covers regulatory developments in reporting -
30 September 2026
ASIC increases low volume financial market transaction threshold by $1 million
30 September 2026ASIC has remade a legislative instrument which exempts low-volume financial markets from the requirement to hold an Australian market licence, raising the relevant transaction value threshold from $1.5 million to $2.5 million.
The increase in threshold reflects factors including inflation, with ASIC noting the threshold had not changed since 2016.
ASIC Corporations (Low Volume Financial Markets) Instrument 2026/756 (ASIC Instrument 2026/756) continues the relief provided under ASIC Corporations (Low Volume Financial Markets) Instrument 2016/888, with the new instrument scheduled to sunset on 1 October 2031.
ASIC consulted on remaking the instrument, CS 60 Proposed remake of low-volume financial markets instrument, in July and August 2026, and received three submissions.
All submissions supported in-principle the continuation of the relief, however, two submissions raised some concerns about the appropriate eligibility thresholds.
ASIC considers that the thresholds adopted in the instrument strike an appropriate balance between reducing compliance costs for operators of financial markets and managing regulatory risk.
View ASIC WebsiteASIC increases low volume financial market transaction threshold by $1 million
ASIC has remade a legislative instrument which exempts low-volume financial