Helping professionals remain future ready.
Compliance training solutions and CPD courses for banking and financial workplaces.
We help professionals remain compliant and future ready
Compliance training solutions and CPD courses for banking and financial workplaces.
Financial Education Professionals
Financial Education Professionals has been delivering specialist technical training, licensing compliance solutions and CPD to financial workplaces for over two decades. We ensure every program meets evolving regulatory requirements and remains relevant in a rapidly changing environment. With us, you are not just meeting compliance – you are building capability that lasts.
Compliance Training Courses
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RG146 Tier 1 Compliance
Become RG146 compliant in your specialist product knowledge area. We offer Tier 1 & Tier 2 solutions.Learn More -
RG146 Tier 2 Compliance
Explore our Tier 2 Solutions including Deposit Products and Non-Cash Payment Products & General Insurance.Learn More -
General Compliance
Our General Corporate Compliance training is a suite of engaging modules designed to meet regulatory compliance and conduct requirements.Learn More
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AFSL Responsible Manager
Meet your RG 105 organisational competency requirements for your Australian Financial Services Licence.Learn More -
Consumer Credit
Stay up-to-date with on consumer credit and mortgage broking regulations and current issues.Learn More -
Insurance
Our insurance solutions include initial accreditation, continuing education and qualifications.Learn More
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CPD Libraries
Make your CPD points count – choose from our CPD library or structured programs to meet your requirements.Learn More -
CPD Short Courses
Our comprehensive CPD topics are suitable for representatives, responsible managers, compliance professionals and senior leaders.Learn More -
Qualifications
Whether you’re starting out or equipping yourself for career growth, we have a range of qualifications to help you achieve your goals.Learn More

Corporate Training Solutions
Set your team up for success
Talk with us to develop your team training program to comply with your licence obligations and mitigate conduct risk.
Our tiered approach accommodates all learning levels, from customer-facing teams through to senior leaders.
Regulatory News
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21 May 2026
Australia well-placed to unlock opportunities from innovation in the financial system
21 May 2026New research released today by ASIC shows that Australia is well-placed to harness an ongoing surge of financial innovation.
The Innovation in Financial Technology and RegTech research, conducted by the Digital Finance Cooperative Research Centre (DFCRC) for ASIC, lays out how Fintech and Regtech innovations are evolving across the world.
Australia well-placed to unlock opportunities from innovation in the financial system
New research released today by ASIC shows that Australia is... -
21 May 2026
ASIC sues Equity Trustees alleging First Guardian onboarding failures
21 May 2026ASIC has commenced civil penalty proceedings in the Federal Court against Equity Trustees Superannuation Limited (Equity Trustees), alleging failures in care, skill and diligence concerning the decision to allow members to invest in the First Guardian Master Fund (First Guardian).
ASIC sues Equity Trustees alleging First Guardian onboarding failures
ASIC has commenced civil penalty proceedings in the Federal Court... -
21 May 2026
APRA’s latest System Risk Outlook highlights resilience as geopolitical and technological risks intensify
21 May 2026The Australian Prudential Regulation Authority (APRA) has intensified its oversight of banks, insurers and superannuation trustees as geopolitical tensions, artificial intelligence (AI) and growing complexity in global markets reshape the risk environment.
The update is contained in the latest edition of APRA’s System Risk Outlook report, which provides an overview of risks and vulnerabilities affecting the financial system from the perspective of Australia’s financial safety regulator.
Coming at a time of elevated uncertainty globally, today’s report reinforces Australia’s financial system is well-prepared to withstand a range of severe downside scenarios, including a deep global recession combined with higher funding costs and operational disruptions.
Other key insights include:
- Australia’s financial system is well-positioned to support the economy if conditions deteriorate in the current volatile environment. Banks and insurers remain well capitalised and have strong liquidity positions, while stress testing shows the system can withstand a range of “severe but plausible” shocks. To maintain resilience in an environment of heightened uncertainty, APRA has intensified its oversight of entities and sharpened its expectations for sound risk management.
- AI is being adopted rapidly across all regulated industries, but governance arrangements have not matured at the same pace. At the same time, cyber threats are becoming more sophisticated, including from advanced AI models. APRA recently reinforced its expectations for sound AI governance and risk management via a letter to industry.
- Although private credit remains relatively small in Australia, risks are growing internationally. Australian institutions are exposed to offshore developments through multiple channels, creating potential spillover risks that warrant close monitoring.
APRA Chair John Lonsdale said that while our financial system remains strong and stable, heightened vigilance is needed to keep it that way in a turbulent global political and economic environment.
“Strong capital, liquidity and prudential safeguards mean our financial system is well-positioned to absorb shocks and continue providing critical services to households and businesses, even if economic conditions deteriorate.
“Sustaining that resilience, however, will require ongoing investment in strong risk management across the system.
“Among the areas we are most focused on are rapid developments in AI, which are outpacing the ability of many entities to manage the risks, and potential impacts on Australia’s financial system flowing from the war in the Middle East and other geopolitical volatility.
“Moving forward, we will continue to assess how APRA-regulated entities are being impacted by overseas events and how well prepared they are for a range of potential downside scenarios, as well as seeking further uplift in cyber security capabilities and AI governance,” Mr Lonsdale said.
Today’s full report is available at: System Risk Outlook – May 2026
The next edition of the System Risk Outlook will be published towards the end of the year.
The Australian Prudential Regulation Authority (APRA) has intensified its oversight... -
21 May 2026
APRA revokes Eric Insurance’s general insurance licence
21 May 2026The Australian Prudential Regulation Authority (APRA) has revoked Eric Insurance Limited’s (Eric’s) authorisation to carry on insurance business in Australia under the Insurance Act 1973, following a request by Eric’s deed administrators.
Eric appointed voluntary administrators on 28 July 2025 and, following a meeting of creditors, executed a deed of company arrangement (DOCA) on 19 September 2025.
By virtue of the execution of the DOCA, Eric has no remaining liabilities in respect of its insurance business.
APRA has actively monitored Eric’s exit from the general insurance market for some time.
An updated list of general insurers can be found on the APRA website at: Register of general insurance
APRA revokes Eric Insurance’s general insurance licence
The Australian Prudential Regulation Authority (APRA) has revoked Eric Insurance... -
21 May 2026
AUSTRAC steps in on suspected AML weaknesses at NSW club
21 May 2026AUSTRAC has ordered Bankstown District Sports Club Ltd to appoint an external auditor amid concerns its anti-money‑laundering (AML) controls may not be strong enough to stop organised crime exploiting poker machines and gambling venues.
AUSTRAC Acting CEO Katie Miller said clubs and pubs sit on the frontline of Australia’s fight against money laundering, particularly where large volumes of cash and poker machines are involved.
“Poker machines can be exploited by criminals to turn cash into apparently legitimate winnings, especially where controls are weak or warning signs are missed,” Ms Miller said.
“In gambling venues, criminals may repeatedly insert cash into poker machines, engage in little or no genuine play, and then cash out – turning illicit cash into funds that appear legitimate.
“That’s why it’s critical clubs and pubs understand their risks, have strong controls in place and report suspicious activity.
“Money laundering fuels organised crime and all the harm that comes with it.
“Where we see signs of systemic weaknesses, AUSTRAC will intervene to protect the community and the integrity of Australia’s financial system.”
The order, made under section 162 of the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006, requires an independent auditor to assess whether Bankstown District Sports Club is complying with its AML/CTF obligations.
The audit will examine whether the club has:
- an effective, risk‑based AML/CTF program to identify, mitigate and manage money laundering and terrorism financing risks
- conducted an appropriate assessment of the risks posed by its customers, services and delivery methods
- adequate systems to monitor customers and identify suspicious behaviour linked to money laundering or terrorism financing.
The scope of the audit has been set by AUSTRAC and will be conducted at the club’s expense.
This action forms part of AUSTRAC’s ongoing regulation of the gambling sector, including civil penalty proceedings involving Mount Pritchard District and Community Club (Mounties), an enforceable undertaking with online wagering provider Sportsbet, and an enforcement investigation involving Tabcorp.
View sourceAUSTRAC steps in on suspected AML weaknesses at NSW club
AUSTRAC has ordered Bankstown District Sports Club Ltd to appoint... -
21 May 2026
The unluckiest inventor in history
21 May 2026Chair Joe Longo delivered opening remarks at the Tech Council of Australia’s Future of Innovation in Australia’s Financial Markets event in Sydney on 21 May 2026.
Here are the highlights of Joe’s remarks:
- ASIC has launched new research which shows innovation is now impacting nearly every part of the global financial sector.
- As these technological changes accelerate, Australia’s challenge is not simply to keep up, but to stay ahead.
- If we do not embrace new market technologies now, we could be poorer for it as a nation in the future.
Find out more in the full speech.
The unluckiest inventor in history
Chair Joe Longo delivered opening remarks at the Tech Council... -
19 May 2026
APRA disqualifies former chair of Xinja Bank under the Financial Accountability Regime
19 May 2026The Australian Prudential Regulation Authority (APRA) has disqualified the former chair of Xinja Bank Limited (Xinja), Lindley Edwards, from being an accountable person of any authorised deposit-taking institution1 under the Financial Accountability Regime (FAR).
Ms Edwards is disqualified for a period of six years for failing to comply with her accountability obligations as an accountable person of Xinja during 2020. Ms Edwards is the third accountable person of Xinja that APRA has disqualified. APRA announced its disqualifications of Eric Wilson for eight years and non-executive director Craig Swanger for 10 years on 9 October 2025.2 This is now APRA’s third disqualification under the FAR.
The disqualification follows APRA investigating the impact on Xinja’s capital position of undisclosed “side agreements” between Xinja and some of its investors in 2020 and whether Xinja misled APRA about its true capital position. APRA’s investigation began in May 2021 and Ms Edwards’ disqualification has been the subject of review processes.
APRA determined that Ms Edwards failed to comply with several of her obligations as an accountable person under the Banking Executive Accountability Regime, which the FAR superseded for the banking industry in March 2024.
APRA found that Ms Edwards failed to:
- act with due skill, care and diligence when Xinja raised capital that she should have known could not qualify as CET1 capital3 because of the side agreements and did not take steps to ensure that Xinja properly classified and reported the capital, or disclosed the side agreements, to APRA;
- deal with APRA in an open, constructive and cooperative way by not informing, or being satisfied that Xinja had informed, APRA of the existence of the side agreements or of concerns raised at the time within Xinja about the capital; and
- take reasonable steps to prevent matters arising that would adversely affect Xinja’s prudential standing where she did not take steps to put in place adequate procedures within Xinja to ensure Xinja properly classified and reported the capital it raised.
APRA’s decision did not involve allegations or findings of dishonesty or lack of integrity on the part of Ms Edwards.
APRA Member Therese McCarthy Hockey said Ms Edwards’ disqualification is further demonstration that APRA will hold senior individuals to account when they fail to meet their accountability obligations.
“In order to protect depositors and the financial system, it is essential APRA has a complete understanding of the capital position of the banks it supervises and their ongoing capacity to withstand unexpected shocks. It is incumbent on senior individuals to be open and cooperative with APRA so that APRA can effectively assess the risks that a bank and its depositors are exposed to. Board members are in a position of ultimate responsibility for all aspects of governance, oversight and compliance with all relevant laws and Ms Edwards’ conduct fell short of her duties.
“Ms Edwards inappropriately relied on others and failed to ensure that Xinja was sufficiently capitalised in the months leading to its failure, or that its true capital position was reported to APRA. Her disqualification reflects the seriousness of her conduct.”
Background
Between May and August 2020, Xinja entered agreements with three investors by which it purported to raise CET1 capital. Xinja reported to APRA that the capital it raised from the investors was CET1 capital. However, the capital raisings involved “side agreements” between Xinja and the investors, which APRA was not informed of and which fundamentally altered the nature of the capital, altering its ability to absorb losses and resulted in the capital not qualifying as CET1 capital.
Xinja (now A.C.N. 618 937 054 Limited) is in liquidation after returning its deposits and handing back its ADI licence to APRA in 2021.
Footnotes
1 Ms Edwards is also disqualified from being or acting as an accountable person of any authorised non-operating holding company (NOHC) of an ADI and any significant related entity of an ADI or NOHC of an ADI.
2 APRA disqualifies two directors of Xinja Bank under Financial Accountability Regime | APRA
3 CET1 capital represents the highest quality capital that an ADI must hold and ensures an ADI is able to absorb losses immediately when they occur.
APRA disqualifies former chair of Xinja Bank under the Financial Accountability Regime
The Australian Prudential Regulation Authority (APRA) has disqualified the former... -
19 May 2026
ASIC continues to ease regulatory burden
19 May 2026ASIC has taken further steps towards clearer regulation, expanding digital services capability, streamlining its website, and simplifying regulatory guidance.
ASIC Chair Joe Longo said the outcomes highlighted in Report 830 Regulatory simplification progress report (REP 830) commitment to making regulation clearer, more accessible and easier to navigate.
‘Regulatory complexity continues to be a challenge for Australian businesses by increasing costs, slowing innovation, creating unnecessary barriers and risking poorer consumer outcomes,’ Mr Longo said.
‘We have listened to feedback through our extensive engagement with the regulated community and will continue to explore opportunities to remove barriers within our control. Our efforts will focus on striking the right balance to ensure we maintain the strong protections that make Australia an attractive place to invest and do business.’
In response to feedback received following the release of Regulatory simplification (REP 813) in September 2025, ASIC also has:
- Developed clearer guidance and simplified legislative instruments to ensure they are easy to understand, while implementing sector-based regulatory roadmaps to help small company directors and financial advice businesses understand their obligations.
- Improved access to regulatory information on ASIC’s website with 280 form landing pages updated to make it easier for industry to comply with regulatory obligations.
- Modernised digital services, which have driven a 380% increase in forms available for electronic lodgement, resulting in 45,000 fewer paper-based lodgements annually, simplifying how businesses interact with ASIC.
ASIC continues to ease regulatory burden
ASIC has taken further steps towards clearer regulation, expanding digital... -
18 May 2026
RBA and DFCRC Release Findings From Project Acacia
18 May 2026The Reserve Bank of Australia (RBA) and the Digital Finance Cooperative Research Centre (DFCRC) today released a report detailing the findings of Project Acacia – a joint initiative examining how innovations in digital money and settlement infrastructure could support the development of wholesale tokenised asset markets in Australia.
The project was led by the RBA and the DFCRC in collaboration with industry participants, with support from the Australian Securities and Investments Commission (ASIC), the Australian Prudential Regulation Authority (APRA), and the Australian Treasury.
Conducted against a backdrop of growing global momentum in tokenised finance, Project Acacia identified the potential for asset tokenisation – alongside innovations in digital money and settlement infrastructure – to enhance the efficiency, functionality and resilience of Australia’s wholesale financial markets. The project also identified several challenges to scaling tokenised markets that warrant deeper analysis by regulators and industry, including some that connect to the broader environment for responsible financial innovation in Australia.
As part of the project, industry participants developed and tested 20 wholesale tokenised asset market use cases spanning a range of asset classes. These use cases demonstrated potential benefits from tokenisation across the asset lifecycle from issuance and servicing to trading and settlement. The use cases also explored multiple methods for settling tokenised asset transactions using different forms of public and private digital money, including traditional RBA exchange settlement account (ESA) balances, a pilot wholesale central bank digital currency (wCBDC), tokenised commercial bank deposits and stablecoins.
Building on the momentum generated by Project Acacia, the report outlines a new multi-stream program aimed at advancing responsible innovation in Australia’s wholesale financial markets. The program will focus on overcoming long standing co-ordination challenges, removing unnecessary barriers to the safe adoption of new technologies, and enabling industry participants to explore and scale innovative approaches to uplifting wholesale market functioning in a manner consistent with financial stability.
Key elements of the program, which will involve a range of stakeholders, include:
- Strengthened cooperation between industry and regulators
- Exploration of a new regulatory ‘sandbox’ for digital financial market infrastructure to provide industry with a more structured pathway from experimentation to commercialisation
- Consideration of the opportunities and challenges associated with government issuance of tokenised bonds
- Continued industry-led work on interoperable commercial bank deposit tokens
- RBA consultation with industry on opportunities to safely adapt its settlement infrastructure and ESA access arrangements, alongside continued exploration of wCBDC.
RBA and DFCRC Release Findings From Project Acacia
The Reserve Bank of Australia (RBA) and the Digital Finance... -
18 May 2026
ASIC issues early observations on sustainability reporting ahead of 30 June 2026
18 May 2026Australia’s compulsory sustainability reporting regime, which commenced in 2025, aims to improve the quality, consistency and comparability of climate-related financial disclosures.
Below, we share our observations on the first sustainability reports prepared under Chapter 2M of the Corporations Act 2001 (Corporations Act). In doing so, we aim to assist other reporting entities as they approach the 30 June 2026 reporting season.
ASIC welcomes these first sustainability reports and acknowledges the significant effort put in by the preparers.
Sustainability reports from the largest entities
The new obligations are being phased in across three groups, with an entity’s group determined in part by its size. The entities in Group 1 are required to prepare sustainability reports for financial years commencing on or after 1 January 2025. Some of the Group 1 entities with financial years ending 31 December 2025 have now lodged their reports with us.
The observations in this article are based on our review of a subset of these first reports.
Figure 1 sets out an overview of the total number of sustainability reports lodged with ASIC as of 6 May 2026.
Figure 1. Overview of lodged sustainability reports
View ASIC WebsiteASIC issues early observations on sustainability reporting ahead of 30 June 2026
Australia’s compulsory sustainability reporting regime, which commenced in 2025, aims... -
18 May 2026
ASIC sets financial reporting, audit and sustainability focus areas for FY 2026–27
18 May 2026ASIC has outlined key focus areas for its financial reporting, audit and sustainability reporting activities in the 2026-27 financial year, including updates to its surveillance programs.
ASIC sets financial reporting, audit and sustainability focus areas for FY 2026–27
ASIC has outlined key focus areas for its financial reporting,... -
18 May 2026
Federal Court orders $33.5 million penalty against Snaffle operator for inflating prices and overcharging on credit contracts
18 May 2026The Federal Court has ordered a $33.5 million penalty against online retailer Walker Stores Pty Ltd (in liquidation), which traded as Snaffle, for unlawfully overcharging tens of thousands of consumers under credit contracts.
The Federal Court has ordered a $33.5 million penalty against... -
13 May 2026
APRA consults on more efficient and transparent bank licensing framework
13 May 2026The Australian Prudential Regulation Authority (APRA) has released for consultation a new draft licensing framework for locally-incorporated Authorised Deposit-taking Institutions (ADIs).
The consultation package follows APRA’s 2025 discussion paper on improving the licensing framework for ADIs. When finalised later this year, the changes will implement Action 6 of the Council of Financial Regulators’ Review into Small and Medium-sized Banks – that APRA update its ADI licensing framework to make the application process more transparent and efficient.
Written submissions should be sent to Licensing@apra.gov.au by 31 July 2026.
The consultation paper, draft ADI Licensing Criteria, draft ADI Licensing Guidelines, and non-confidential submissions to APRA’s 2025 consultation are available on the APRA website at: APRA consults on more efficient and transparent bank licensing framework
APRA consults on more efficient and transparent bank licensing framework
The Australian Prudential Regulation Authority (APRA) has released for consultation... -
12 May 2026
Former financial services director Ashley Arandez sentenced to more than 5 years imprisonment
12 May 2026Ashley Arandez of Hoppers Crossing in Victoria has been sentenced to 5 years and 6 months imprisonment in the County Court of Victoria, after pleading guilty to offences involving dishonest conduct, carrying on an unlicensed financial services business, and recklessly dealing with the proceeds of crime.
Former financial services director Ashley Arandez sentenced to more than 5 years imprisonment
Ashley Arandez of Hoppers Crossing in Victoria has been sentenced to 5 years and 6... -
12 May 2026
Delivering a Budget focused on resilience and reform
12 May 2026The Federal Government has handed down a Budget focused on economic resilience, cost-of-living relief and structural reform, with measures aimed at supporting households, improving productivity and strengthening fiscal sustainability.
Key initiatives include additional tax relief for workers, expanded housing support, investments in Medicare and reforms designed to streamline business regulation and encourage investment. The Budget also introduces a fuel resilience package intended to strengthen Australia’s fuel security and reduce exposure to global supply disruptions.
Cost-of-living measures include temporary reductions to fuel excise, changes to low-income Medicare levy thresholds, support for wage growth and further housing affordability initiatives. The Government has also announced reforms to tax arrangements relating to negative gearing, capital gains and discretionary trusts, alongside new incentives for small businesses and start-ups.
The Budget places a strong emphasis on productivity reform, including measures to reduce regulatory burden, improve approvals processes, promote AI adoption and support innovation and research investment.
In addition, the Government has outlined significant savings and debt reduction measures, stating that improved budget outcomes and lower projected debt levels will help strengthen fiscal buffers amid ongoing global economic uncertainty.
Read the 2026–27 Budget speech transcript here
View Treasury WebsiteDelivering a Budget focused on resilience and reform
The Federal Government has handed down a Budget focused on... -
8 May 2026
ASIC calls for urgent cyber uplift as AI accelerates cyber threats
8 May 2026ASIC is calling on all licensees and market participants to urgently strengthen their cyber resilience measures, as frontier artificial intelligence (AI) intensifies the global cyber risk environment.
In an open letter to industry ASIC has urged entities to act now and not wait for advanced AI tools to uplift their cyber security fundamentals and ensure their systems can withstand AI-accelerated threats.
ASIC calls for urgent cyber uplift as AI accelerates cyber threats
ASIC is calling on all licensees and market participants to... -
8 May 2026
ASIC permanently bans Queensland property developer Trent Giumelli from financial services
8 May 2026ASIC has permanently banned property developer Trent Simon Giumelli, of Noosa, Queensland, from providing financial services after finding that he demonstrated serious incompetence and irresponsibility, a disregard for the law, and a lack of fairness, professionalism and trustworthiness.
ASIC permanently bans Queensland property developer Trent Giumelli from financial services
ASIC has permanently banned property developer Trent Simon Giumelli, of... -
8 May 2026
Strengthening the Annual Superannuation Performance Test
8 May 2026The Federal Government has announced plans to strengthen the annual superannuation performance test, with a new consultation process aimed at ensuring the framework continues to protect members without unnecessarily constraining long-term investment opportunities.
The review follows concerns raised during last year’s Economic Reform Roundtable that elements of the current performance test may discourage super funds from investing in sectors capable of delivering strong long-term returns and supporting broader economic productivity.
Importantly, the Government stressed the performance test is “here to stay” and that any reforms will not weaken member protections. Instead, the proposed changes are intended to modernise the framework, better align it with the evolving superannuation landscape, and ensure coverage keeps pace with market developments.
Treasury has been working with industry participants and technical experts since 2025 to assess potential reforms, building on earlier public consultation. The latest consultation paper explores targeted options to remove unnecessary investment barriers while maintaining a robust accountability regime for trustees.
The review will also examine whether the performance test should be expanded to cover a broader range of superannuation products, particularly in light of recent market failures including the collapse of Shield and First Guardian.
The Government said the reforms recognise the growing importance of Australia’s $4.5 trillion superannuation sector in supporting capital flows, innovation and economic growth, while continuing to prioritise improved retirement outcomes for members.
Submissions can be made through the Treasury Consultation Hub and close on 19 June 2026.
Strengthening the Annual Superannuation Performance Test
The Federal Government has announced plans to strengthen the annual... -
7 May 2026
APRA temporarily withdraws Guidelines on Recognition of an External Credit Assessment Institution
7 May 2026The Australian Prudential Regulation Authority (APRA), as part of its ongoing regular review of the standards and guidance that form its prudential framework, has temporarily withdrawn its Guidelines on the Recognition of an External Credit Assessment Institution (the Guidelines).
The Guidelines were last updated in 2013. APRA will provide a further update once the review of the Guidelines is complete.
In the meantime, any questions may be directed to: Questions or complaints
APRA temporarily withdraws Guidelines on Recognition of an External Credit Assessment Institution
The Australian Prudential Regulation Authority (APRA), as part of its... -
7 May 2026
Federal Court holds Telstra Super accountable for internal dispute resolution failures
7 May 2026The Federal Court has found Telstra Super (now known as Tetra Servicing Pty Ltd) failed to comply with its internal dispute resolution procedures.
On 30 April 2026, the Court found that Telstra Super failed to respond to about one third of the relevant complaints made between 22 October 2021 and 13 January 2023 within the mandatory 45-day timeline. In about 30% of those cases, Telstra Super provided its response more than 100 days after it had received the complaint.
The Court also found that, in respect of some complaints, Telstra Super failed to explain why there was a delay in responding and failed to inform some complainants about their right to take their complaint to AFCA.
The Court did not find that Telstra Super failed to do all things necessary to deliver financial services efficiently, honestly and fairly when it failed to comply with its procedures. Nor did it find that Telstra Super failed to adequately resource its internal dispute resolution process.
ASIC Deputy Chair Sarah Court said it was unacceptable that such a high percentage of complaints were mishandled, with many members left in the dark about the reasons behind these delays, further compounding their frustration.
View ASIC WebsiteFederal Court holds Telstra Super accountable for internal dispute resolution failures
The Federal Court has found Telstra Super (now known as...
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