Professionalism and Ethics CPD

It is more important than ever to understand and examine the interplay between corporate culture, ethics and conduct in your organisation.

Our Professionalism and Ethics CPD is offered as a corporate solution only. Case studies are customised to individual organisations. Make an enquiry today.

The program comprises one core topic and 3 case studies:

  • The core topic, Managing ethical dilemmas in financial services, provides foundation knowledge on ethical frameworks and ethical decision making. Once successfully completed knowledge is tested by applying it to 3 real dilemmas (Case Studies).
  • Each case study is delivered in an interactive lesson format requiring critical thinking and written responses.

Each case study considers the following:

  • A description of the situation, adapted from real events observed, or complaints to the Ombudsmen, or published court cases
  • An outline of the dilemma faced by the protagonist
  • Consideration of the environment in which the protagonist operates
  • Relevant news, legislation, outcomes of inquiries
  • Reflection questions throughout that can be used for group discussions
  • Consideration of the company values
  • The outcome and consideration of how the issue may be avoided
  • Assessment questions that are designed as a reflection exercise for individuals completing the case study

Suitable for meeting requirements under:

Program Content

Learning Outcomes

What you will learn

Who is this course for?

Units of Competency


Recognition of Prior Learning


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Frequently Asked Questions

The course is assessed with four open-book knowledge examinations of multiple-choice questions. Core (8 questions) Case studies (5 questions).
Case Study 5 considers a situation that occurred in a bank involving a loan manager. The case study is an adaptation of real events and considers the ethical dilemmas that can arise as a result of access to information that bank employees have. It includes a consideration of how information is used from an ethical perspective, and considers the new Banking Code of conduct obligations, as well as those under Australian Privacy laws. It poses the question, is it ok to use information that you legitimately have access to for your own purposes if it doesn’t hurt the customer? It also considers the importance of awareness of Codes of Conduct and Company Values and the ways employees can be encouraged to act in line with them.
You can enrol your team, either
  • Online. Find the right course and make an online purchase or
  • Talk with us to develop your team training program.
What is FEPs Mortgage and Credit CPD program?2021-12-17T10:41:43+11:00

Our Credit and Mortgage Broking CPD (RG206) is an essential annual update for credit licencees. It covers everything you need to know in one convenient online course.  Each program earning 20 CPD points.

Our programs are packed full of essential regulatory updates and practical tips for achieving the best outcomes for your clients, efficiently and compliantly.