Financial hardship and debt collection
Financial hardship and debt collection CPD Short Course
Financial hardship arises when a customer has difficulty in making repayments on their loans or other debts and/or in paying incurred expenses when they are due.
About our Course
Our online course explores what financial hardship is before outlining the ACCC’s and ASIC’s guidance on debt collection. We present several examples and case studies highlighting best practice and what regulators’ responses to misconduct typically are.
Turn what is often a challenging and unpleasant process into an experience that can be rewarding for both you and your debtors.
Program Content
- Debt collection in the context of financial hardship
- RG 96 Debt collection guideline for collectors and creditors
- Initiating and making ‘contact’
- Managing information and record-keeping
- Creditor’s general conduct obligations
Learning Outcomes
- Identify who debt collection guidelines apply to and related laws
- Discuss the circumstances under which debt collection procedures can be initiated
- Explain the conduct obligations that govern why, when and how creditors and debt collectors can contact a debtor
- Outline customer complaints handling and dispute resolution best practice as it applies to debt collection
- Summarise concerns about debt collection practices raised by industry research commissioned by the ACCC
- Evaluate regulatory responses to misconduct in debt collection, based on the outcomes of enforcement action by ASIC and the ACCC.
What you will learn
Who is this course for?
- Compliance Managers
- Credit Representatives
- Responsible Managers
- Senior Managers
Units of Competency
Pre-requisite
Recognition of Prior Learning
Certification
You will be awarded a Certificate of Completion. It will be available online for you to download and print immediately.
