Vocational Education and Training Student Handbook
VET Handbook
Vocational Education and Training (VET) Student Handbook
We deliver innovative, contemporary training solutions developed in consultation and collaborations with by prominent industry experts and education specialists.
Our qualifications and courses are designed to develop robust industry knowledge, build confidence and create the accomplished and competent financial services professional.
FEP’s policies and procedures are clearly outlined in our Vocational Education Student Handbook. Comprehensive course information is also available on our website and in our course brochures for learners to make informed decisions on their course choices.
Financial Education Professionals is a Registered Training Organisation (90725) offering Nationally Recognised Training throughout Australia.
Vocational Education Student Handbook
To enrol in any of our nationally recognised training courses, you must satisfy the following entry requirements:
- Be 18 years of age or older
- Be an Australian citizen or permanent resident
- Be working in the industry sector related to the course you are interested in
- Be digitally literate to conduct online research activities, upload, download and save documents and make a video recording on a smartphone, tablet or computer
- Have suitable language, literacy and numeracy (LLN) skills to undertake the training – you may be required to undertake an LLN assessment
- Have a Unique Student Identifier.
You will be required to provide documentation to demonstrate that you meet the entry requirements, such as proof of citizenship, residency and current employment.
All course and subject fees are clearly advised on the relevant course page of our website.
You can make a payment by:
- Credit card or debit card
- Online bank transfer (EFT)
Under The Standards for Registered Training Organisation (RTOs) 2025, Financial Education Professionals will not accept more than $1,500 in a single payment. Payment by instalments is available for our qualifications. Invoice payment terms are 15 days from date of issue. Upon receipt of your initial payment, you are committed to paying the total course fee, unless you cancel your course within the 7-day (calendar days) cooling off period.
Other fees are:
- Credit transfer $0
- Recognition of Prior learning $395 + GST per subject (credited towards course fee)
- Short answer/case study re-submissions: $75 + GST
- Extensions $100 + GST
- Re-issuance of certification $0
Refunds
For nationally recognised training refunds are only made if you make a written request to withdraw from your course within 7 calendar days of your initial enrolment date and have not completed an assessment item. A refund of the subject enrolment fee, less $250 administration fee, will be awarded. Refunds will not be considered for students enrolled in a subject or course where more than 7 calendar days has passed since their enrolment date.
Upon enrolment with Financial Education Professionals, you are subject to our Terms and Conditions and Privacy Policy as published on our website.
By submitting an enrolment form you are agreeing to these terms and conditions and thereby declaring:
- You have determined that the competency based outcomes and self-paced online learning approach meets your needs
- You have met the entry requirements
- You have advised FEP of any special needs or assistance you may require
- You are digitally competent and meet the minimum technology requirements for your chosen course
- The information provided in your enrolment form is true and complete and giving false or incomplete information may lead to the cancellation of your enrolment.
- You understand that Financial Education Professionals will collect information to meet its obligations under the National Vocational Education and Training Regulator Act and the Standards for Registered Training Organisations (RTOs), and to ensure you comply with your obligations under Australian laws.
- You or your employer accept liability for the payment of all relevant fees.
Your USI is your individual education number for life. It is a compulsory requirement for all Australian students studying nationally recognised training. It also creates a government authenticated record of your vocational education and training (VET) achievements regardless of the training provider from 2015 onwards.
It is a condition of enrolment with Financial Education Professionals that you have a verified USI. This is collected as part of the enrolment process.
Visit www.usi.gov.au to learn more or to create your USI.
These are the processes whereby Financial Education Professionals can recognise previous training, study or work experience that is equivalent to units of competency in our Nationally Recognised Training.
Fees apply for a Credit Transfer or Recognition of Prior learning.
To check your eligibility for a Recognition of Prior Learning and to learn more visit our Credit Transfer or Recognition of Prior Learning webpage.
All course materials are available online and accessed via our online learning portal.
To facilitate learning, FEP provides course content in two formats:
- PDF, which can be downloaded and read offline. It is clearly laid out and features bookmarking for easy navigation, but contains only few additional features
- Digital/online, which opens in a browser and must be viewed while online for full functionality.
The digital/online version is designed with larger type and features more images, animation, and interactivity, making it more user-friendly for kinaesthetic learners and others with special learning styles/preferences.
For the PDF, software like Adobe Reader has screen reader functionality to assist with accessibility.
Assessment can be either:
- Multiple choice questions
- Short answer assignment
- Case study assignment
- Role plays.
When all the assessment tasks have been successfully completed for a unit of competency, you will receive a Competent outcome.
You will have the opportunity to resubmit your assessments or appeal the result.
As part of the assessment process, all students must abide by any relevant assessment policies as provided in the Subject Introduction, the Student Assessment Declaration document, and individual assessment instructions.
You are given five (5) attempts for all multiple-choice question assessments and two (2) submission attempts for case study assignments.
If you feel you are not yet ready to be assessed or that our assessment is unfair, contact our student support team to discuss your options. You have the right to formally appeal any assessment outcome.
All students and relevant stakeholders have the right to express a concern or problem and/or lodge a complaint if you are dissatisfied with the service you have been provided.
If a concern or problem cannot be resolved informally with our student support team in the first instance, then you can lodge a formal complaint.
If you are dissatisfied with the outcome of the formal complaint or of an assessment decision, you can appeal the decision.
Please refer to our Complaints and Appeals policy on our website for further information.
If you are not able to complete your studies by the course end date, you may request a course extension, provided the request is made at least two (2) weeks before your enrolment expires. The extension approval is at the discretion of FEP and determined based on course progression at the time of the extension request.
FEP will allow two (2) extensions, each for a maximum of four (4) weeks at no additional cost.
Any third or subsequent extension requests will incur an administration fee of $100 per extension.
If you are experiencing extenuating circumstances that are materially affecting your ability to complete your studies, such as short-term illness or hardship due to unexpected events, you may request a free extension 2 – 6 months. You will need to submit a Special Consideration application form, with supporting documentation for approval.
For full course qualifications, extensions may be granted for a maximum of six (6) months from the course end date, at the discretion of FEP.
You may contact our student support team for more information. Should you not complete your course within the period provided and you have not requested an extension before your course enrolment expiry date, you will forfeit the enrolment and course fees paid. You may choose to re-enrol into the course at a later stage at the full price.
A full qualification with a record of results is issued to you within 30 calendar days after you have successfully completed all assessment requirements in the qualification with a Competent Outcome.
If you complete and have obtained Competent Outcome for a number of units of competencies but not equivalent to entire qualification packaging rules than you will receive a Statement of Attainment for partial completion.
Certificates and Statements of Attainment will not be issued to you if you have not provided a verified USI or paid your course fees in full.
As an RTO our administrative records are retained for a period of 30 years and academic records are retained for two (2) years.
Traineeships are offered by an employer to new employees within the first three (3) months of joining an organisation (6 months if working part-time). It is a partnership between yourself and your employer to undertake this training to gain relevant and required knowledge and skills for your new role.
Learn more by visiting our dedication Traineeship webpage.
Before you commence your studies, you are required to read our Student Assessment Declaration policy provided in your enrolment confirmation email. This constitutes your acceptance of your rights and responsibilities as an FEP student contained therein.
It also informs you of your responsibilities, i.e. conduct we expect of you and action we may take in cases of proven misconduct, such as investigation of potential plagiarism and collusion cases.
We take our commitment to ensuring the fairness and integrity of our assessment process for the benefit of all students very seriously.
If at any time a student does not follow the Student Code of Conduct FEP has the right to remove them from the course without a refund or issue a failing grade.
Our student support team is here to help you. Initially they determine with you that the course is suitable for your needs and that you have the right tools and skills to undertake the course.
Once enrolled, our student support team:
- Regularly check in with you by phone or email to see how you’re progressing
- Resolve any queries or issues you may be experiencing
- Support other needs you may have such as requests for:
- credit transfer
- recognition of prior learning
- course deferment
- course extension
- exam resits or assignment re-submissions
Please contact our friendly support team on 02 9233 2000 or admin@financialeducation.com.au during business hours for their assistance.
Student study tips
Our study tips provide guidance for you on time management, motivation and more. Please take the time to read through our Study Guide Tips and plan your study.
Sample learning plans are also available in the introduction to each subject.
Reasonable adjustment
FEP provides Reasonable Adjustment for learners with a disability or special needs and adheres to:
- Disability Standards for Education 2005 (formulated under the Disability Discrimination Act 1992) and
- Australian Quality Training Framework (AQTF) Essential Conditions and Standards for Registered Training Organisations.
Our course materials also have accessibility features.
Any disclosure of a disability or health condition will be treated in accordance with our Privacy Policy.
Student wellbeing
We recognise that pursuing your studies can be both rewarding and challenging and at times you may need additional support.
You may find the following support services helpful:
Lifeline lifeline.org.au
Beyond Blue beyondblue.org.au
RUOK ruok.org.au
NSW Health health.nsw.gov.au
Student feedback
If along the way you feel we can improve, please let us know. We value your feedback and FEP will ask you about your training experience with us. Take some time to complete the surveys to help us improve our processes and training.
Access and equity
FEP is committed to providing training that is accessible and equitable to all our students. FEP will not disadvantage or discriminate based on disability, race, age, gender, religion, sexuality or culture.
FEP’s policies and approach are aimed to remove any unfair treatment toward our students whether it be directly, indirectly or systemic.
Student information acquired by Financial Education Professionals is kept strictly confidential and will not be released to any 3rd party unless otherwise advised by yourself. The information obtained is used for administration, communication and evaluation purposes.
If at any time you feel your details are incorrect or should you have any concerns about your privacy and/or confidentiality, please do not hesitate to contact us. For more information, please refer to our Privacy Policy.
Our Terms and Conditions, and the right to make complaints and seek appeals of decisions and actions under various processes, does not affect your rights to take action under the Australian Consumer Law if the Australian Consumer Law applies.
Any dispute, claim or other matter arising under these Terms and Conditions will be subject to the laws of New South Wales.
The courts of New South Wales and their appellate courts have exclusive jurisdiction to hear any dispute arising under these terms and conditions.