General insurance code of practice

What is the General Insurance Code of Practice

The General Insurance Code of Practice (the Code) is a voluntary code of behaviour that focuses on the principles of openness, fairness and honesty.

It defines the standard insurance issuers, distributors, and external experts commit to meet when providing services to their customers. The Code also sets out reasonable timeframes for insurers to respond to claims, complaints, and requests for information from customers.

Regulatory compliance and conduct learning

Our General Corporate Compliance modules are designed for enterprise wide training, offering bite-sized modules (30-45 minutes), the perfect study duration, balancing convenience with learning. Contextualised specifically for Financial Services.

About our general insurance code of practice module

This module provides an overview of the Code and explores how it applies to workers in frontline enquiry and advice roles.

Program Content

  • What is the General Insurance Code of Practice
  • What’s in the Code?
  • Buying, cancelling and claiming on insurance
  • Special circumstances
  • Handling complaints and customer information

Learning Outcomes

  • What is the purpose of the Code and its key provisions
  • Who the Code applies to and how it is enforced
  • How the Code aligns with the insurance legal and regulatory framework
  • How to apply the Code when dealing with customers with special circumstances
  • How to demonstrate regulatory compliance and ethical decision-making in alignment with the Code when dealing with customers

What you will learn

Who is this course for?

  • All financial representatives must be trained to adhere to financial services-specific regulation and industry codes with respect to conduct.

Units of Competency

Pre-requisite

Recognition of Prior Learning

Certification

Explore our General Compliance Training

A simple enterprise-wide solution for a complex world of regulation.

Frequently Asked Questions

The general corporate compliance suite is a curated library of engaging online modules designed to help employees across your organisation understand their responsibilities and feel equipped to uphold the regulatory and conduct standards that apply to their role. Developed specifically for the Australian financial services sector, each module is instructionally designed for maximum engagement and knowledge retention.  

The team at FEP understands that effective compliance training is not just about delivering regulatory content; it's about creating learning that is engaging, relevant and impactful for organisations and their employees. We design training experiences that resonate with individuals, ensuring they gain practical knowledge and skills that are immediately applicable to their roles.
What will I learn in this workshop?2026-07-15T18:59:10+10:00

The workshop combines regulatory updates with practical compliance guidance, helping Responsible Managers better understand their obligations and strengthen their governance framework.

Topics include:

Credit regulation and licensing

Understand the current regulatory framework governing Australian Credit Licensees and ASIC’s expectations of Responsible Managers.

The role and responsibilities of a Responsible Manager

Explore what ASIC expects Responsible Managers to do in practice and how to effectively discharge your responsibilities.

Regulatory priorities

Understand the emerging issues and compliance risks currently attracting regulatory attention.

Recent ASIC regulatory outcomes

Review recent enforcement actions and regulatory outcomes with a focus on the role Responsible Managers played – and the lessons every licensee should learn.

Accountability and governance

Strengthen your oversight, governance and compliance framework through practical examples and proven approaches.

Managing your ongoing obligations

Learn practical tips for staying across your obligations, maintaining effective records and meeting your reporting responsibilities.

Financial Education Professionals acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.