Protecting privacy and data

What is Privacy and data protection?

In Australia, the Privacy Act 1988 requires organisations to manage personal information in a way that protects the privacy of individuals. This includes complying with the 13 Australian Privacy Principles (APPs), which govern how personal information is collected, used, disclosed and stored.

In your role, you may handle personal and sensitive information such as customer details, financial data or identification records. Understanding how to manage this information correctly is essential to maintaining trust and meeting legal obligations.

You may also like our comprehensive course Privacy Law and Data Protection

Regulatory compliance and conduct learning

Our General Corporate Compliance modules are designed for enterprise wide training, offering bite-sized learning (30-45 minutes) that balances convenience with practical application. These modules are contextualised for Financial Services and aligned to current regulatory expectations.

About our Protecting privacy and data module

This module provides a practical overview of your responsibilities when handling personal information, and explains why strong privacy practices matter for both customers and organisations.

You will explore how privacy legislation applies in real scenarios, how to handle customer data appropriately, and what to do if something goes wrong – including responding to data breaches.

Program Content

  • Why privacy matters
  • Collecting and using information
  • Requests, complaints and breaches

Learning Outcomes

  • Identify personal and sensitive information and understand how it is classified
  • Explain your responsibilities under the Privacy Act and Australian Privacy Principles
  • Describe how to collect, use and disclose information appropriately
  • Respond to customer requests for access or correction of their information
  • Recognise privacy risks and apply best practices to protect information
  • Identify, prevent and respond to data breaches, including reporting obligations

What you will learn

Who is this course for?

  • This course is designed for financial services professionals and employees who handle customer information and must comply with privacy obligations, regulatory requirements and organisational policies. It is suitable for anyone responsible for collecting, using, managing or protecting personal data as part of their role.

Units of Competency

Pre-requisite

Recognition of Prior Learning

Certification

Explore our General Compliance Training

A simple enterprise-wide solution for a complex world of regulation.

Frequently Asked Questions

The general corporate compliance suite is a curated library of engaging online modules designed to help employees across your organisation understand their responsibilities and feel equipped to uphold the regulatory and conduct standards that apply to their role. Developed specifically for the Australian financial services sector, each module is instructionally designed for maximum engagement and knowledge retention.  

The team at FEP understands that effective compliance training is not just about delivering regulatory content; it's about creating learning that is engaging, relevant and impactful for organisations and their employees. We design training experiences that resonate with individuals, ensuring they gain practical knowledge and skills that are immediately applicable to their roles.
What will I learn in this workshop?2026-07-15T18:59:10+10:00

The workshop combines regulatory updates with practical compliance guidance, helping Responsible Managers better understand their obligations and strengthen their governance framework.

Topics include:

Credit regulation and licensing

Understand the current regulatory framework governing Australian Credit Licensees and ASIC’s expectations of Responsible Managers.

The role and responsibilities of a Responsible Manager

Explore what ASIC expects Responsible Managers to do in practice and how to effectively discharge your responsibilities.

Regulatory priorities

Understand the emerging issues and compliance risks currently attracting regulatory attention.

Recent ASIC regulatory outcomes

Review recent enforcement actions and regulatory outcomes with a focus on the role Responsible Managers played – and the lessons every licensee should learn.

Accountability and governance

Strengthen your oversight, governance and compliance framework through practical examples and proven approaches.

Managing your ongoing obligations

Learn practical tips for staying across your obligations, maintaining effective records and meeting your reporting responsibilities.

Financial Education Professionals acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.