Complaints and Appeals

Financial Education Professionals is committed to providing a fair, transparent, and accessible process for managing complaints and appeals. We support the right of students  and stakeholders to raise concerns or appeal decisions without fear of disadvantage. All matters will be handled promptly, confidentially, with outcomes used to support continuous improvement in our training and assessment services.

Our complaints and appeals policy applies to all students, as well as Financial Education Professionals staff, trainers and assessors engaged with FEP.

It covers complaints relating to training and assessment services, student support services, and other issues that may adversely impact a student’s experience or wellbeing.

We aim to ensure that students feel safe and supported to raise concerns and that feedback is used to improve training and assessment services, student support and governance.