Financial hardship and debt collection

Financial hardship and debt collection CPD Short Course

Financial hardship arises when a customer has difficulty in making repayments on their loans or other debts and/or in paying incurred expenses when they are due.

About our Course

Our online course explores what financial hardship is before outlining the ACCC’s and ASIC’s guidance on debt collection. We present several examples and case studies highlighting best practice and what regulators’ responses to misconduct typically are.

Turn what is often a challenging and unpleasant process into an experience that can be rewarding for both you and your debtors.

Program Content

  • Debt collection in the context of financial hardship
  • RG 96 Debt collection guideline for collectors and creditors
  • Initiating and making ‘contact’
  • Managing information and record-keeping
  • Creditor’s general conduct obligations

Learning Outcomes

  • Identify who debt collection guidelines apply to and related laws
  • Discuss the circumstances under which debt collection procedures can be initiated
  • Explain the conduct obligations that govern why, when and how creditors and debt collectors can contact a debtor
  • Outline customer complaints handling and dispute resolution best practice as it applies to debt collection
  • Summarise concerns about debt collection practices raised by industry research commissioned by the ACCC
  • Evaluate regulatory responses to misconduct in debt collection, based on the outcomes of enforcement action by ASIC and the ACCC.

What you will learn

Who is this course for?

  • Compliance Managers
  • Credit Representatives
  • Responsible Managers
  • Senior Managers

Units of Competency

Pre-requisite

Recognition of Prior Learning

Certification

You will be awarded a Certificate of Completion. It will be available online for you to download and print immediately.

Explore our Regulatory Short Courses

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Frequently Asked Questions

Our CPD short courses are self-paced with online learning resources & on-going support.
  • You have up to 8 weeks to complete the learning and assessment requirements for your CPD short course.
  • Experienced professionals can complete in less time.

Our CPD short courses are assessed by a short open book multiple-choice exam.

To get started, either
  • Purchase your course online. (If checking out for your team, you can add multiple courses to the cart.) OR
  • Contact Us to arrange an invoice
Please note: Online orders may take up to 1 business day to be processed and for you to receive your course login details.  

To get started, either:
  • Purchase course/s online. (You can add multiple courses to the cart.) Please note: Online orders may take up to 1 business day to be processed and for your team to receive their course login details.
OR
Contact us for your Corporate Solution.
What will I learn in this workshop?2026-07-15T18:59:10+10:00

The workshop combines regulatory updates with practical compliance guidance, helping Responsible Managers better understand their obligations and strengthen their governance framework.

Topics include:

Credit regulation and licensing

Understand the current regulatory framework governing Australian Credit Licensees and ASIC’s expectations of Responsible Managers.

The role and responsibilities of a Responsible Manager

Explore what ASIC expects Responsible Managers to do in practice and how to effectively discharge your responsibilities.

Regulatory priorities

Understand the emerging issues and compliance risks currently attracting regulatory attention.

Recent ASIC regulatory outcomes

Review recent enforcement actions and regulatory outcomes with a focus on the role Responsible Managers played – and the lessons every licensee should learn.

Accountability and governance

Strengthen your oversight, governance and compliance framework through practical examples and proven approaches.

Managing your ongoing obligations

Learn practical tips for staying across your obligations, maintaining effective records and meeting your reporting responsibilities.

Financial Education Professionals acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.