17 June 2022 - ASIC reduces administrative burden for authorised representatives appointing claims handling staff

ASIC has issued relief to reduce the administrative burden on general insurance industry participants of notifying ASIC of large numbers of employees who provide claims handling and settling services on their behalf.

The relief does not limit the substantive obligations that Authorised Representatives and AFS licensees owe to consumers. Consumers with complaints about the provision of a claims handling and settling service provider, or the conduct of an Authorised Representative or its employees, will still have access to the internal dispute resolution processes of the AFS licensee.