National consumer credit protection

Overview National consumer credit protection

Under the National Consumer Credit Protection Act 2009 (Cth), credit licensees have a duty to comply with responsible lending provisions. These provisions protect both consumers and credit providers by minimising risks on both sides of the relationship.

You may also like our comprehensive course The NCCP Act and Responsible Lending RG209

Regulatory compliance and conduct learning

Our General Corporate Compliance modules are designed for enterprise wide training, offering bite-sized modules (30-45 minutes), the perfect study duration, balancing convenience with learning. Contextualised specifically for Financial Services.

About our National consumer credit protection module

In this module, you’ll learn about your organisation’s responsibilities, and the conduct and processes you need to follow to meet these provisions.

Program Content

  • What is responsible lending?
  • Applying the responsible lending provisions (RLOs)
  • Providing disclosure documents.

Learning Outcomes

  • Outline the responsible lending provisions
  • Describe the steps involved in meeting responsible lending obligations
  • Demonstrate when and how the provisions apply in your organisation
  • Explain the prescribed disclosure documents you may need to provide customers.

What you will learn

Who is this course for?

  • Any financial representatives who must be trained to adhere to financial services-specific regulation and industry codes with respect to conduct.

Units of Competency

Pre-requisite

Recognition of Prior Learning

Certification

Explore our General Compliance Training

A simple enterprise-wide solution for a complex world of regulation.

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Frequently Asked Questions

For Corporate Subscriptions Simply reach out via Enquire Now or Request a quote for your team. OR
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  1. Visit our Shop Page and select General Compliance
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  We will request participants name and email. Once confirmed, we will enrol your team and they can begin their training.

The general corporate compliance suite is a curated library of engaging online modules designed to help employees across your organisation understand their responsibilities and feel equipped to uphold the regulatory and conduct standards that apply to their role. Developed specifically for the Australian financial services sector, each module is instructionally designed for maximum engagement and knowledge retention.  

The team at FEP understands that effective compliance training is not just about delivering regulatory content; it's about creating learning that is engaging, relevant and impactful for organisations and their employees. We design training experiences that resonate with individuals, ensuring they gain practical knowledge and skills that are immediately applicable to their roles.
What will I learn in this workshop?2026-07-15T18:59:10+10:00

The workshop combines regulatory updates with practical compliance guidance, helping Responsible Managers better understand their obligations and strengthen their governance framework.

Topics include:

Credit regulation and licensing

Understand the current regulatory framework governing Australian Credit Licensees and ASIC’s expectations of Responsible Managers.

The role and responsibilities of a Responsible Manager

Explore what ASIC expects Responsible Managers to do in practice and how to effectively discharge your responsibilities.

Regulatory priorities

Understand the emerging issues and compliance risks currently attracting regulatory attention.

Recent ASIC regulatory outcomes

Review recent enforcement actions and regulatory outcomes with a focus on the role Responsible Managers played – and the lessons every licensee should learn.

Accountability and governance

Strengthen your oversight, governance and compliance framework through practical examples and proven approaches.

Managing your ongoing obligations

Learn practical tips for staying across your obligations, maintaining effective records and meeting your reporting responsibilities.

Financial Education Professionals acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.