Conflicts of Interest

What is a Conflict of interest?

ASIC defines a conflict of interest as a situation where any or all of a customer’s interests are inconsistent with or different to any or all of your organisation’s interests. When conflicts arise, they must be managed effectively. By upholding ASIC’s conflicts of interest obligation, workplaces are helping to protect customers and consumers and maintain the integrity of and confidence in the financial markets.

Conflicts of interest can arise in numerous circumstances, including dealings with internal and external stakeholders, offering services to wholesale and retail clients, and providing general or personal advice.

You may also like our comprehensive course Managing conflicts of interest RG181

Regulatory compliance and conduct learning

Our General Corporate Compliance modules are designed for enterprise wide training, offering bite-sized modules (30-45 minutes), the perfect study duration, balancing convenience with learning. Contextualised specifically for Financial Services.

About our Conflicts of interest module

Our Conflicts of Interest module is part of our regulatory compliance and conduct learning. Contextualised for Financial Services and whole of organisation training.

In this module, you’ll learn what conflicts of interest are and how organisations can manage them.

The relevant laws are:

  • Section 912A(1)(aa) of the Corporations Act for Australian Financial Services licensees
  • Section 47(1)(b) of the National Credit Act for Australian Credit licensees

The primary sources of regulatory guidance are:

Depending on your organisation, other regulatory guides might apply:

Program Content

  • What is a conflict of interest?
  • Managing conflicts of interest

Learning Outcomes

  • Name the types of conflicts of interest
  • Know the importance of managing conflicts of interest
  • Identify the different ways that conflicts of interest can be managed.

What you will learn

Who is this course for?

  • Any financial representatives who must be trained to adhere to financial services-specific regulation and industry codes with respect to conduct.

Units of Competency

Pre-requisite

Recognition of Prior Learning

Certification

Explore our General Compliance Training

A simple enterprise-wide solution for a complex world of regulation.

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Frequently Asked Questions

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The general corporate compliance suite is a curated library of engaging online modules designed to help employees across your organisation understand their responsibilities and feel equipped to uphold the regulatory and conduct standards that apply to their role. Developed specifically for the Australian financial services sector, each module is instructionally designed for maximum engagement and knowledge retention.  

The team at FEP understands that effective compliance training is not just about delivering regulatory content; it's about creating learning that is engaging, relevant and impactful for organisations and their employees. We design training experiences that resonate with individuals, ensuring they gain practical knowledge and skills that are immediately applicable to their roles.
What will I learn in this workshop?2026-07-15T18:59:10+10:00

The workshop combines regulatory updates with practical compliance guidance, helping Responsible Managers better understand their obligations and strengthen their governance framework.

Topics include:

Credit regulation and licensing

Understand the current regulatory framework governing Australian Credit Licensees and ASIC’s expectations of Responsible Managers.

The role and responsibilities of a Responsible Manager

Explore what ASIC expects Responsible Managers to do in practice and how to effectively discharge your responsibilities.

Regulatory priorities

Understand the emerging issues and compliance risks currently attracting regulatory attention.

Recent ASIC regulatory outcomes

Review recent enforcement actions and regulatory outcomes with a focus on the role Responsible Managers played – and the lessons every licensee should learn.

Accountability and governance

Strengthen your oversight, governance and compliance framework through practical examples and proven approaches.

Managing your ongoing obligations

Learn practical tips for staying across your obligations, maintaining effective records and meeting your reporting responsibilities.

Financial Education Professionals acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging.